| EnviroTech International, Inc.
|Written by Donn G (The Colony, TX)
|Thursday, 19 July 2012
I’ve been told that you are the person to contact with regard to any kudos that might be offered up about Envirotech/RainSoft technicians. This isn’t something I typically do so bear with me if I begin to ramble pointlessly.
We’ve owned a RainSoft water softener, purchased from Envirotech, since May of 2002 and in that time we’ve seen three or four different service technicians. While none of them have ever been rude or discourteous, the difference between how the other technicians handle their business and me as a customer, and how Derek handles it all is quite obvious. Derek is noticeably skilled, knowledgeable about his job, the equipment and how to perform his tasks with great efficiency. Watching him move from one task to the next, never having to stop and think about what needs to be done next, makes for shorter and highly efficient service calls. In short, he knows what he’s doing, and it’s very apparent.
His ability to do his job, answer any and all questions while sharing in “small talk” without ever breaking stride in servicing the equipment makes for a smooth and personable transaction with the customer. Your technicians are somewhat the face of your organization because they deal directly with the customers and having Derek as one of your representatives can be nothing but a positive for your business. It’s night and day, the difference between how he carries himself and how the other techs handle the job. His easy-going nature in dealing with the customer and skill level at performing his job puts the customer at ease because we know when he speaks we’re being told the truth and when he works it will be a job well done.
I won’t even go into detail about his willingness to “go the extra mile” to make sure that the job is done right and the customer is happy on all accounts. Suffice to say, I can find little fault in how he operates and represents your company. He’s a top-notch representative, a terrific technician and most importantly… a good person.
I’m pretty sure you’re aware of how good a tech he is but I felt compelled to add my name to the list of folks that are extremely satisfied with his service. In this day and age, customer service on this level should not go overlooked.