I have wanted to write this letter for quite some time but never seemed to get around to it.

 

I want to extend my thanks to you and your company for the installation and follow-up service of my RainSoft water treatment system. I must admit that I really had no intentions of purchasing the system when your salesman, Ed Palmer, first came by. Ed, besides being a nice guy, was very persuasive. However, the most important selling point of your system was not anything that Ed told us about. As with any product, it was your reputation that sold us. We had heard nothing but good things about the RainSoft system and Ed’s demonstration reinforced our trust.

 

After purchasing the system, I was having some second thoughts. However, after the installation of the system, we found that it was every bit as good as advertised. Our clothes were softer and cleaner, there was a noticeable difference in our showers, and our drinking water tasted better…much to the displeasure of Poland Spring!

 

Although we are very satisfied with our RainSoft system, what has impressed us even more is your service. After installation you followed up with us to make sure everything was all right. When we did have a minor problem (a dripping drinking water faucet), you personally came out to replace it. Most importantly, you answered all of our questions regarding the system and made sure we were comfortable with using it.

 

Please send our regards to Ed. Thanks again for following up with us and feel free to refer any of your prospective customers to us.

 

Sincerely yours,

Sal Schifano

Wayne, NJ